Our Terms & Conditions

1. Payment will be strictly on completion of the work carried out and should be made by cash or cheque (with a cheque guarantee card)

2. Cheques to be made payable to Ellis Caravan Services

3. Prior to any work carried out a full visual inspection will be done internally and externally. Notes of any damage, stains etc will be recorded and photographed as necessary to ensure the protection of both Owner and Engineer.

4. If a fault is found which is beyond the normal service schedule, we will inform the owner and offer to replace the item. The owner’s permission to repair or replace will always be obtained prior to such work being carried out.

5. In case of the engineer being unable to gain access to the caravan due to unavailability of the correct keys. The booked service charge will still be invoiced to the owner.

6. It is the owner’s responsibility to ensure that:

• Access is available at the time and date which has been booked for servicing.
• There is sufficient exterior clearance to access the external equipment and wheels.
• The interior of the van is free from obstructions to the internal equipment and appliances which need to be serviced, i.e. lockers are empty and floor is free from obstructions. The toilet cassette must be empty and clean or the toilet will not be serviced.
• The caravan is on level, solid ground (grass and gravel is fine as long as it is not soft underfoot
  

  7. In the event of adverse weather conditions, it may be necessary to reschedule your service. We shall endeavor to give as much notice as possible and re-book as soon as we can.

  8. The result of a damp check, gas pressure check and electrical safety check are an indication of their condition only at the time of service.